Refund policy

Refund & Returns Policy

At Ankoku, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

 

Cancelation Period

We fulfill orders every day at 13:00 (1:00 PM) UK time on the business day following your purchase. If you wish to cancel or make changes to your order, please contact us before it is fulfilled at 13:00 (UK time). Please contact: ankoku.store1@gmail.com before the cancelation period.

 

Return & Exchange Limitations

Because all Ankoku products are made to order, we cannot offer returns or exchanges for incorrect size selection or change-of-mind purchases. We will make it right.

Important: Please check sizing and measurements before purchasing.

Payments are final.

Refunds

Refunds are accepted only in cases where the product is defective, damaged or if the product has not been delivered. Please contact us: ankoku.store1@gmail.com within 7 days of receiving your order with clear photographic and video evidence of the issue. Where appropriate, we will arrange a replacement or issue a refund.

When approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.